Shipping & Delivery

 

SHIPPING

  • Orders are processed Monday through Friday (excluding holidays).
  • Items will ship within 1-3 business days after being placed. If multiple items are ordered, they may arrive through multiple deliveries. Once your order ships a confirmation email or text will be sent to you to with detailed tracking information. Please note that while we do not foresee any delays after the parcel has shipped these events may occur. Please contact us in the event our carrier is delayed and we will be happy to help locate the parcel for you.

*Pending item availability and credit card verification. This is not guaranteed. We are not responsible for any unexpected delays by UPS. Please note due to current circumstances UPS has suspended all service guarantees.

TRACKING

  • Please note that packages can only be intercepted by a Keith and James representative. For security reasons, we cannot reroute your package to a new address.
  • Keith and James assumes no responsibility after a package has been signed for. It is not required that the cardholder sign for the package, but rather anyone at your requested shipping address over the age of 18.

All items will have a signature confirmation to ensure delivery of Keith and James products to a responsible party. Signature Confirmation helps our clients track and confirm packages by letting them know the date and time their shipment has been delivered AND that a responsible party is in receipt of the item.

**Due to COVID-19 UPS does not require a signature confirmation. Instead, an ID verification will serve as a signature verification.

 

DELIVERY

  • The estimated delivery date in checkout is based on the delivery address provided. Most orders getting shipped to East Coast or Mid West states have standard 2 - 3 business day shipping. Orders getting shipped to West Coast typically deliver in 3 - 5 business days. 

Note: Please verify the shipping address and contact details provided are correct. Keith and James is not responsible for lost and/or stolen items. We will be happy to file a claim with the corresponding shipper of your package. Claims may take up to 30 days to process.

*We are not responsible for any unexpected delays by UPS. Please note due to current circumstances UPS has suspended all service guarantees. 

WORLDWIDE

  • We offer worldwide international shipping. Shipping costs are calculated based on geographical location of delivery address and total weight of parcel. Please follow checkout options to receive your calculated rate and estimated delivery time. International orders typically require 5 - 7  business days to arrive once your parcel has left our fulfillment center. Electronic signatures will be captured for all deliveries.
Note: Please note customs fees may apply according to local legislation. Keith and James does not enforce these fees, therefore we are not able to waive fees upon delivery. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non-refundable. Please check with your local courier for more information on how COVID-19 directly effects your shipments with us. 

 

Require more assistance? We are happy to help! Simply send us an email at orders@keithandjames.com. You may also text or call 404.583.7890. A response will be made within 24-48 business hours.

*Pending item availability and credit card verification. This is not guaranteed. We are not responsible for any unexpected delays by UPS. Please note due to current circumstances UPS has suspended all service guarantees.