FAQs

Return and Exchange Policy

Items bought on KeithandJames.com will gladly be EXCHANGED ONLY within 21 days from the receipt of original order. All merchandise must be received back in its original form inclusive of dust bag. Items must not be worn, altered, damaged, free of any stains, odors, pet hairs, or distinct smells including deodorant and perfume.
Items showing signs of wear or use will be returned back to you.

 

Domestic Exchanges:

1. Please send an email to orders@keithandjames.com with "Exchange” and your order number in the subject line. i.e. Exchange - Order# 0000
2. In the body of the email notate the name in which your order was placed and the item you would like in exchange for the item being returned.
3. Once your request has been received, a return label will be emailed to you.
4. Upon returning your item, please include the original packing slip.
5. If there is a price difference between the original purchase and the exchange, you will be contacted when your return has been received.

International Exchanges:
1. Please send an email to orders@keithandjames.com with "Exchange” and your order number in the subject line. i.e. Exchange - Order# 0000
2. In the body of the email notate the name in which your order was placed and the item you would like in exchange for the item being returned.
3. Unfortunately we do not offer prepaid return labels at this time. You may use a carrier of your choice to ship your items back to us. We do suggest obtaining a tracking number for your shipment as we are not held liable for parcels that are lost en route back to us.
4. Upon returning your item, please include the original packing slip.
5. If there is a price difference between the original purchase and the exchange, you will be contacted when your return has been received.

 

In the event your item is damaged or defected we are deeply sorry! Please contact us within 7 days from the date of delivery and we will gladly process an exchange. 

Require more assistance? We are happy to help! Simply send us an email at orders@keithandjames.com. A response will be made within 24-48 business hours.


Size Chart

How To Measure For Your Keith and James Fedora:
1. Measure Your Head Circumference.
2. To measure your head circumference, use a device that cannot be stretched, such as a flexible metal tape measure, sewing measuring tape or a string, and wrap around above the ears and across your eyebrows.
3. A finger should be placed under the tape so there is a little room. This will provide your head circumference.
4. If you fall between measurements go for the next size up. Record your measurement in centimeters, for the highest accuracy. If you used a string, match it to a measuring tape.
5. Find Your Hat Size with the corresponding size on our chart above.

 

Product Care 
Wool and Fabric Care:

  • For wool and other fabric fedoras, begin by removing dust with a soft-bristled clothes-brush; always brushing with the nap of the fabric. You can also use a lint roller to remove fuzz and dirt. Use it gently to prevent misshaping the hat. For straw, simply wipe with a damp, white cloth to remove dust.
  • If you get caught in the rain and your hat becomes wet, shake off excess water. Allow to air dry away from high heat or direct sunlight. If possible, use a hat form or large jar to support the hat to keep the brim from flattening and the top or "pinch" of the hat from becoming misshapen.
  • If you perspire heavily while wearing the hat, carefully wipe down the inside and outside of the hat with a damp cloth to remove excess body salts. Turn the hatband out and allow the hat to dry completely between wearings. If salt stains form on the felt, dip a white cloth into an equal mix of distilled white vinegar and water. Spot clean the salt stains and then allow to dry completely. Use a soft brush to restore the nap of the felt.

DO NOT use liquid cleaners on the hat.

Fedora Care:

  • Store your fedora in your Keith and James dust bag or a covered hat box to prevent dust from settling onto the hat. If your hat is not on a flat surface store it upside down to prevent the brim from becoming misshapen, this is especially important during traveling.
  • To help preserve the shape of a fedora, always grasp it by the brim. Make sure your hands are as clean as possible each time you touch the hat. 
  • If your fedora gets crushed, place it on a hat form or over a rounded jar. Use a handheld clothing steamer or hold over a kettle of boiling water to steam the hat until slightly damp. Reshape the hat to the original condition and allow to air dry away from direct heat.
  • If you decide that your fedora needs a refresh or you would like to treat a stain, contact a professional dry cleaner that specializes in the care of wool for possible options.